We Ship to worldwide Free Shipping by ePacket or China Post Air mail.
We ship to your Aliexpress payment address ONLY. Please confirm it before paying.
Please make sure your shipping address and Zip Code is correct. You will be notified with the tracking number once the shipment has been made.
Delivery time about 7-20 business days. Some country may dely 1-2 weeks.
Usually, We ship goods within 3 Business days after receiving cleared payment.
Following is the normal arrival time rate for your reference:
Business Days(not including holiday)
1) Customers may be subject to import duties and taxes. We charge buyer for the purchase price only. Any additional charges incurred at customs clearance must be paid for by buyer.
2) We do our best to provide quick service. However, as Servere weather,Clean Custom,Holiday etc reason, sometimes unforeseeable delay can occur. If it has been over 35 days since your payment date and it has not been received, Pls contact us immediately, we will work quickly to locate the item and help solve it.
We strive to answer all questions and resolve any problems as quickly as possible. Please email us before leaving any negative feedback or open any dispute on Aliexpress. Thank you. Besides, Only 5-Detailed Seller Ratings are welcome.
1) If you are not satisfied with your purchase,Within 5 days upon your receipt of the goods for any reason, let us know. We will promptly replace the item or give you a refund.
2) Shipping and handling charges are not refundable.
3) The freight for send back and re-send should be paid by buyer.
4) For your protection, please insured your package.
We guarantee everything we sell as described. If any of our items were misrepresented we will refund 100% of your payment. If you are not satisfied with any product that you bought from us, please contact us upon receipt, we shall help you to resolve it perfectly, either money back or item exchange (buyer’s choice).
If you have any questions or concerns, please contact us. We are glad to answer questions about our products, as well as make recommendations for you.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of homewarethings (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://homewarethings.gq
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.